Sales Administrator (temporary)

About us:

At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.

Job role: 

We have a fantastic opportunity for an experienced Commercial Sales Administrator to join our sales team on a full time, temporary basis starting as soon as possible.

This role is required onsite full time at our head office in Minworth, Sutton Coldfield. The working hours are: 

Monday to Thursday: 8.30am-4.45pm

Friday: 8.30am-3.45pm 

The successful candidate will be responsible for providing administrative and account support by processing sales orders and shipments, ensuring customer expectations are exceeded throughout.

Duties & Responsibilities:

1. Receive customer orders and enquiries by telephone, email, EDI and fax
2. Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time
3. Handle customer enquiries and resolve any problems that may arise 
4. Maintain strong relationships with existing clients to foster loyalty and retention.
5. Validation of orders (e.to ensure correct order details are input) 
6. Deal with document filing in a timely and efficient manner
7. Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery
8. Supply stock availability information to Account Managers and customers when required
9. Coordinate and respond to correspondence for orders and shipments 
10. Process sample sheets for commercial and international customers
11. Supply delivery information and deal with carrier enquiries
12. Supporting the internal account managers with general operations to help reach the team’s objectives
13. Ensure excellent service is given both internally and externally

What are we looking for?

1. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
2. Previous experience in sales administration or relevant administrative roles.
3. Strong organisational and multitasking skills.
4. Excellent communication skills, both written and verbal.
5. A proactive approach and the ability to work independently as well as part of a team.
6. Knowledge of SAP would be an advantage
7. Good basic standard of education required (GCSE level minimum)
8. A further administration (or similar) qualification would be advantageous
9. Any IT qualifications would be a benefit (ECDL or similar)

What do we offer? 

1. Life assurance (x4 annual salary)
2. Health Cash Plan (Bronze cover)
3. Employee Assistance Programme
4. Staff shop (discounted)
5. Free onsite parking with EV Chargers